We’ve been advising people how to maximise the power of Salesforce since 2005. So you can trust us to support you in identifying the very best Salesforce implementation approach for your business.
We also provide post-implementation support – giving you a seamless experience, from scope, design and build through to adoption and beyond.
At Westbrook, our business is your business – so we only take on people who understand our values and have the skills to deliver on your behalf. We’re agile, entrepreneurial and easy to work with.
You’ll find we train all our people not only to be experts in the Salesforce platform– but also to work in a flexible, customer-focused way.
Paul Maynard
“We required blended resources that could carry out the functions of Business analysis & Technical Design, who could dovetail closely with DMG’s Solution architects & the Developers/Administrators. This required not only the skills but the right personalities which Westbrook worked hard to ensure was matched well.”
Austin Rathe
“Westbrook were consistently excellent throughout the project. They are commercially competitive but also provide excellent results, in particular their after sales service has consistently been above and beyond what would be expected.”
Scott Bartha
“Their professionalism, attention to detail & quality of delivery were critical factors in the success of the project. I wouldn’t hesitate to recommend them to other prospective clients looking for a true Salesforce partner in every sense of the word.”
Christian Nilaus
“Very good dialogue with Westbrook during all stages of the project.
They are very good at continually ensuring that the customer stays happy with the project during the entire lifetime of the project.”
Meg Rumbelow
“Our consultant was such a pleasure to work with. She listened & understood our needs, and had the ability to turn it into technical speak for the developers for us. With patience, knowledge, speed & efficiency Westbrook helped us make the changes we needed in order to move our project forwards.”
Project Scope, Design & Build
We provide you with the expert resources you need for end-to-end project delivery.
Whatever your goals, we ensure you have a fully certified Salesforce consulting, development & project management team that can dovetail with your company culture.
Strategic IT Consulting
We provide the Salesforce expertise, experience & knowledge to guide your Strategic Objectives.
Through our consulting framework, we work to understand your unique challenges – translating them into a Salesforce solution that delivers business value.
Cloud Solution Roadmap
We assess your current technical capability and your long-term strategic goals, creating a phased programme of change. We take your ideal future state and plot a course to manage the transition through a series of manageable actions, milestones and performance measurements to achieve your objectives.
IT Project Management
For organisations with high levels of Salesforce technical capability, we provide expert project management resources.
Our project managers bring best practice & experience built from numerous implementations overcoming client’s people process and technology challenges successfully.
Systems Integration
Our integration Centre of Excellence specialises in creating connected business systems using the Salesforce platform.
We are skilled in a range of integration approaches, techniques & third party applications, to tailor our solution to your budget, business objectives & systems landscape.
Salesforce Support
Westbrook Support provides you fast & efficient access to highly qualified Salesforce Certified Administrator, Consultant & Developer resources as you need them.
Our support offers the flexibility to complete small projects, mentor your team or manage administration tasks through a single contract.
User Adoption Consulting
We conduct an adoption audit with stakeholders across your organisation, to review how to improve user engagement with your Salesforce systems.
We compile our findings into an adoption review, suggesting areas of improvement to gain the maximum benefit & satisfaction from Salesforce.
Systems
Audit
We conduct a systems audit with stakeholders across your organisation, to review how to improve your IT and business architecture.
Whether you are seeking to move operational activity to Salesforce, expand your systems capability or make major changes, we provide a report on your current systems landscape and interactions.
Cloud
CRM
Put the customer at the heart of your business model with the Salesforce Sales Cloud.
Our certified consultants help you get the most out of your CRM capability – creating a master data system that connects every department to the information they need.
Customer Service
Deliver service experiences that keep your customers satisfied & loyal with the Salesforce Service Cloud.
Our certified team deliver systems that connect you to your customers across every channel, ensuring each service request receives the level of support & attention it deserves.
Field
Service
Create a mobile workforce that provides your customers faster, more efficient & more profitable service agreements.
Our specialist Centre of Excellence use Salesforce Field Service Lightning & ServiceMax to transform the value of field service operations.
Marketing Automation
Understand your prospective clients & deliver messaging that resonates with Salesforce Marketing Automation.
Our team create systems that lead prospects through your sales pipeline & increases the value of your brand with Salesforce Pardot & the Marketing Cloud.
Community & Membership
Create digital platforms that drive engagement & interaction across customers, members, partners & employees with the Community Cloud. Our Communities Centre of Excellence create solutions that bring your organisation closer to the people who drive its success.
Finance Systems
Consolidate your accounting systems & ledgers for a single organisation-wide view of financial transactions. Our team deliver FinancialForce solutions that streamline financial operations & empower decision making, through clear visibility of your companies’ finance and accounting KPI’s
Quote-to-Cash & CPQ
Quote to Cash systems facilitate Sales teams that win business faster & more consistently, reducing the time it takes to see the rewards of their efforts. We work with Salesforce CPQ & Apttus to improve your sales and support operations & streamline your customer’s purchase to cash experience.
Custom Applications
Extend your IT capability to fit the exact demands of your business by building & deploying your own bespoke applications in the cloud. We work with the Salesforce App Cloud & Heroku to make launching applications a fast & efficient process, ensuring they connect seamlessly with your existing architecture.
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Westbrook & Disability Challengers named as the winners of the prestigious Technology prize awarded at the renowned Markel 3rd Sector Care Awards at the London Marriot Grosvenor Square on 6th December 2019 London, 11th December 2019 Westbrook’s innovative technology solution using the world leading Salesforce Sales Cloud and Community Cloud Customer Success platform together with […]
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