Salesforce Consulting
since 2005

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MEGABUYTE EMERGING STARS AWARD WINNER

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Westbrook Support

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DRIVING SALESFORCE INNOVATION

WE TRANSFORM BUSINESS PERFORMANCE BY DRIVING OUR CLIENTS INNOVATION USING the SALESFORCE WORLD-LEADING CLOUD PLATFORM.

We’ve been advising people how to maximise the power of Salesforce since 2005. So you can trust us to support you in identifying the very best Salesforce implementation approach for your business.

We also provide post-implementation support – giving you a seamless experience, from scope, design and build through to adoption and beyond.

OUR SUCCESS

A PARTNERSHIP FOR SUCCESS

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Salesforce
Certifications

WE UNITE SALESFORCE EXPERTS, INDUSTRY ADVISORS, & SPECIALIST APPLICATIONS TO PROVIDE YOU WITH THE WISDOM & TECHNICAL EXCELLENCE TO SUCCEED

At Westbrook, our business is your business – so we only take on people who understand our values and have the skills to deliver on your behalf. We’re agile, entrepreneurial and easy to work with.

You’ll find we train all our people not only to be experts in the Salesforce platform– but also to work in a flexible, customer-focused way.

OUR CULTURE

Our Services

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Project Scope, Design & Build

We provide you with the expert resources you need for end-to-end project delivery.

Whatever your goals, we ensure you have a fully certified Salesforce consulting, development & project management team that can dovetail with your company culture.

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Strategic IT Consulting

We provide the Salesforce expertise, experience & knowledge to guide your Strategic Objectives.

Through our consulting framework, we work to understand your unique challenges – translating them into a Salesforce solution that delivers business value.

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Cloud Solution Roadmap

We assess your current technical capability and your long-term strategic goals, creating a phased programme of change. We take your ideal future state and plot a course to manage the transition through a series of manageable actions, milestones and performance measurements to achieve your objectives.

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IT Project Management

For organisations with high levels of Salesforce technical capability, we provide expert project management resources.

Our project managers bring best practice & experience built from numerous implementations overcoming client’s people process and technology challenges successfully.

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Systems Integration

Our integration Centre of Excellence specialises in creating connected business systems using the Salesforce platform.

We are skilled in a range of integration approaches, techniques & third party applications, to tailor our solution to your budget, business objectives & systems landscape.

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Salesforce Support

Westbrook Support provides you fast & efficient access to highly qualified Salesforce Certified Administrator, Consultant & Developer resources as you need them.

Our support offers the flexibility to complete small projects, mentor your team or manage administration tasks through a single contract.

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User Adoption Consulting

We conduct an adoption audit with stakeholders across your organisation, to review how to improve user engagement with your Salesforce systems.

We compile our findings into an adoption review, suggesting areas of improvement to gain the maximum benefit & satisfaction from Salesforce.

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Systems
Audit

We conduct a systems audit with stakeholders across your organisation, to review how to improve your IT and business architecture.

Whether you are seeking to move operational activity to Salesforce, expand your systems capability or make major changes, we provide a report on your current systems landscape and interactions.

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THE ONLY CONSTANT IN THE TECHNOLOGY INDUSTRY IS CHANGE.

-Marc Benioff

Our Expertise

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Cloud
CRM

Put the customer at the heart of your business model with the Salesforce Sales Cloud.

Our certified consultants help you get the most out of your CRM capability – creating a master data system that connects every department to the information they need.

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Customer Service

Deliver service experiences that keep your customers satisfied & loyal with the Salesforce Service Cloud.

Our certified team deliver systems that connect you to your customers across every channel, ensuring each service request receives the level of support & attention it deserves.

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Field
Service

Create a mobile workforce that provides your customers faster, more efficient & more profitable service agreements.

Our specialist Centre of Excellence use Salesforce Field Service Lightning & ServiceMax to transform the value of field service operations.

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Marketing Automation

Understand your prospective clients & deliver messaging that resonates with Salesforce Marketing Automation.

Our team create systems that lead prospects through your sales pipeline & increases the value of your brand with Salesforce Pardot & the Marketing Cloud.

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Community & Membership

Create digital platforms that drive engagement & interaction across customers, members, partners & employees with the Community Cloud. Our Communities Centre of Excellence create solutions that bring your organisation closer to the people who drive its success.

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Finance Systems

Consolidate your accounting systems & ledgers for a single organisation-wide view of financial transactions. Our team deliver FinancialForce solutions that streamline financial operations & empower decision making, through clear visibility of your companies’ finance and accounting KPI’s

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Quote-to-Cash & CPQ

Quote to Cash systems facilitate Sales teams that win business faster & more consistently, reducing the time it takes to see the rewards of their efforts. We work with Salesforce CPQ & Apttus to improve your sales and support operations & streamline your customer’s purchase to cash experience.

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Custom Applications

Extend your IT capability to fit the exact demands of your business by building & deploying your own bespoke applications in the cloud. We work with the Salesforce App Cloud & Heroku to make launching applications a fast & efficient process, ensuring they connect seamlessly with your existing architecture.

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We won’t spam your inbox, and you can choose your communication preferences at any time. For more information, review our Privacy Policy.

WE ARE WHAT WE REPEATEDLY DO.
EXCELLENCE, THEN, IS NOT AN ACT, BUT A HABIT.

– Aristotle

Latest News

Westbrook & Ricston deliver best in class MuleSoft integration & Salesforce implementation capability

Westbrook & Ricston deliver best in class MuleSoft integration & Salesforce implementation capability London September 1st 2018 Westbrook, the highly regarded Platinum Salesforce Implementation Partner is teaming up with Ricston – the longstanding Mulesoft partner, to provide innovative integration solutions and complementary Salesforce implementation services. The ability to source, integrate and act on external data […]

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Richard Bayfield FICE, FCIArb Joins Westbrook Senior Advisory Board

Richard Bayfield FICE, FCIArb Joins Westbrook Senior Advisory Board London September 1st 2018 Westbrook, the highly regarded Platinum Salesforce Implementation Partner today announces that Richard Bayfield a greatly respected Construction Industry expert and Chartered Engineer joins the Senior Advisory Board of vertical sector subject matter experts. Richards career spans 40 years as a senior executive […]

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Westbrook appoints Martin Calver to Director Solution Engineering

Westbrook appoints Martin Calver to Director Solution Engineering London August 1st 2018 Westbrook, the highly regarded Platinum Salesforce Implementation Partner today announces the appointment of Martin Calver as Director Solution Engineering. Martin has over 16 years’ experience delivering Enterprise Applications and bespoke Customer Solutions in the logistics industry with DSV. At DSV Martin was responsible […]

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