Field Service

Keep ahead of the curve with innovative field service and enterprise asset management solutions give you data insights, deliver greater efficiency, and drive business results.

innovative field service solutions
Optimising your field service efficiency

Leverage Salesforce Service Cloud to keep track of all your organisational assets

Did you know you can use Salesforce Service Cloud to take your enterprise asset management to the next level?

Whether you need to track, optimize, or report on your assets, Westbrook can design and deliver the solution for you.

Find out how the Salesforce platform can streamline production processes, optimize maintenance schedules, and improve customer service while also help you meet environmental and safety regulations while reducing costs and risks.

Immediate and accurate enterprise asset data enables you to understand how your facilities are operating, identify risks early and know where you might need to invest resources going forward.

Create Service logo

Create Service offerings that Increase ROI

80% of the top ‘Service 50’ take a mobile-first approach to field service. Supercharge your field service efficiency by deploying a robust and reliable Salesforce Cloud solution to support and automate your business processes.

The results are clear for all to see. With an average 36% reduction in response time and 40% reduction in travel time compared to on-premise solutions, the Salesforce platform and associated apps provide a clear advantage when competing on service.

Create Service Offerings

+22%

Service
Revenue

+14%

Reduction in
field service costs

+26%

Mobile
Productivity

+12%

Reduction In
Average Repair Time

+22%

Increase In
Contract Renewals

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Our Service offerings

service contracts and warranties

Keep track of each individual client’s service contracts and warranties, allowing dispatchers, engineers & managers to view the service level each customer is entitled to.

Service metrics & reporting

You can only manage what you can measure. Gain better visibility across field service operations, tracking key performance metrics and statistics and presenting this information in easily accessible dashboards.

Work Order Management

Streamline the entire work order process holding all data in a single application accessible in the field – while removing carbon copies and reducing manual witkarounds and errors.

Service Scheduling

Utilise your workforce more efficiently, assigning the most effective team to each work order by building schedules incorporating engineer tools, skills and location.

Route Management

Direct your field service teams to their location effortlessly while building schedules that minimise travel time by grouping similarly located jobs to a single technician.

connect your team to CRM

Connect your service teams to your CRM and back-of-house systems in the field, allowing data entry in the field – and facilitating work orders and comments to be completed on-site.

Parts & Returns Management

Deploy reverse logistics systems that provide better visibility of stock levels, reduce the inefficiency created by unnecessary orders, and track excess or ineffective parts.

network between your devices

Build a network between your devices, installed equipment and systems. With Salesforce Field Service, predict when an asset will go down. Create systems for preventative maintenance, increasing your customer’s uptime with your products.

Deep field service experience across multiple cloud solutions

Westbrook’s field service team has extensive experience deploying solutions for large service departments globally. 

We are familiar with a wide range of technologies, including Salesforce Field Service, ServiceMax and ByBox This allows us to select the best system to suit your service operations.

KPI & metric management

Get the complete picture of your Field Service Operations and make decisions using accurate data. Benchmark your performance & provide your service teams with measurable goals.

KPI & Metric Management

What can we help you achieve?