Transform field service from a cost to a service revenue generator

If you are running paper-based field service systems, your operations are likely held back by inefficiencies that frustrate you and your customers.

Slow Cashflow, spare parts leakage, poor visibility of customer requests and unoptimised travel times for field service teams – all lead to field service operations that struggle to maintain profitable contracts.

Field Service Lightning from Salesforce provides a connected Field Service Solution, built in the cloud, that helps you reduce costs and drive service revenue.

See the capabilities of Salesforce Field Service Lightning:

Reduce your FIeld Service Teams’ three largest costs:

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Reduce travel costs through:

  • Improved Route Optimisation
  • Improved Service Scheduling
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    Reduce Labour costs through:

  • Improved Technician Utilisation
  • Increased First Time Fix Rate
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    Reduce Parts costs through:

  • Track Parts across your Fleet and Service Teams
  • Efficiently manage Complex Multi-Part Products
  • Additional Benefits of Moving from
    Paper to Cloud

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    Simple, Easy to use interface accessible from Mobile Devices

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    Visibility of Warranty Entitlements increases Contract Profitability

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    Service efficiency and First-time Fix increases Customer Satisfaction

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    Field Service Personnel become your customer’s Trusted Advisors

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    While on-site, Technician’s can record Competitor Information

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    Record Customers Hardware Lifecycle for Future Sales

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    Recall Parts with Low Churn to Optimise Inventory

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    Utilise Analytics and IoT to drive Predictive Maintenance


    • Salesforce Partners since 2004
    • Over 5+ Years implementing Field Service
    • G-Cloud 8 approved supplier on the UK Government Digital Marketplace
    • Delivered 1,000+ Salesforce based projects with more than 400 clients

    Westbrook put your satisfaction at the heart of our business, working by your side to help you achieve your objectives.

    We don’t receive a commission for selling you Salesforce, so we offer approaches that are right for your business and right for you budget.

    We’ll ask for your feedback so we can keep you happy. We pride ourselves on our AppExchange rating and client satisfaction surveys, repeat business and referrals.

    Our goal is to deliver projects at a 10/10 rating – and we deliver this excellence consistently.

    Request a Field Service Lightning ROI Calculation

    Complete the form below, and one of our experts will be in touch to run an ROI calculation of your field service operations.

    We provide you with a breakdown of how your service revenues would be improved by moving from Paper to Cloud.

    Westbrook’s Services

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    Project Scope, Design & Build

    We provide you with the expert resources you need for end-to-end project delivery.

    Whatever your goals, we ensure you have a fully certified Salesforce consulting, development & project management team that can dovetail with your company culture.

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    Strategic IT Consulting

    We provide the Salesforce expertise, experience & knowledge to guide your Strategic Objectives.

    Through our consulting framework, we work to understand your unique challenges – translating them into a Salesforce solution that delivers business value.

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    Cloud Solution Roadmap

    We assess your current technical capability & your long-term strategic goals, creating a phased programme of change. We take your ideal future system & plot a course to manage the transition a series of manageable actions, milestones & performance measurements to achieving your objectives.

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    IT Project Management

    For organisations with high levels of Salesforce technology capability, we provide expert project management resources.

    Our project managers bring best practice & experience built from numerous implementations overcoming client’s IT challenges successfully.

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    System Integration

    Our integration Centre of Excellence specialises in creating connected business systems using Salesforce technology.

    We are skilled in a range of integration approaches, techniques & third party applications, to tailor our solution to your budget, business objectives & systems landscape.

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    Salesforce Support

    Westbrook Support provides you fast & efficient access to highly qualified Salesforce Certified Administrator, Consultant & Developer resources as you need them.

    Our support offers the flexibility to complete small projects, mentor your team or manage administration tasks through a single contract.

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    User Adoption Consulting

    We conduct an adoption audit with stakeholders across your organisation, to review how to improve user engagement with your Salesforce systems.

    We compile our findings into an adoption review, suggesting areas of improvement to gain the maximum benefit & satisfaction from Salesforce.

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    We conduct a systems audit with stakeholders across your organisation, to review how to improve your IT architecture.

    Whether you are seeking to move operations to Salesforce, expand your systems capability or make major changes, report on your current systems landscape & interactions.

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