Keep track of each individual customer’s service contracts & warranties, allowing dispatchers, engineers & managers to view the service level each client is entitled to.

Gain better visibility across field service operations, tracking key performance metrics & statistics & presenting this information in easily accessible dashboards.

Streamline the entire work order process holding all data in a single application accessible in the field – while removing carbon copies & reducing manual workarounds & errors.

Utilise your workforce more efficiently, assigning the most effective team to each work order by building schedules that incorporate engineer tools, skills & location.

Direct your field service teams to their location effortlessly, while building schedules that minimise travelling time by grouping similarly located jobs to a single technician.

Connect your service teams to your CRM & back of house systems in the field, allowing data entry in the field – and facilitating work orders & comments to be completed on site.

Deploy reverse logistics systems that provide better visibility of stock levels, reduce the inefficiency created by unnecessary orders, and track excess or ineffective parts.

Build a network between your devices, installed equipment & systems. Create systems for preventative maintenance, increasing your customer’s uptime with your products.

We provide you with the expert resources you need for end-to-end project delivery.

Whatever your goals, we ensure you have a fully certified Salesforce consulting, development & project management team that can dovetail with your company culture.

We provide the Salesforce expertise, experience & knowledge to guide your Strategic Objectives.

Through our consulting framework, we work to understand your unique challenges – translating them into a Salesforce solution that delivers business value.

We assess your current technical capability & your long-term strategic goals, creating a phased programme of change. We take your ideal future system & plot a course to manage the transition a series of manageable actions, milestones & performance measurements to achieving your objectives.

For organisations with high levels of Salesforce technology capability, we provide expert project management resources.

Our project managers bring best practice & experience built from numerous implementations overcoming client’s IT challenges successfully.

Our integration Centre of Excellence specialises in creating connected business systems using Salesforce technology.

We are skilled in a range of integration approaches, techniques & third party applications, to tailor our solution to your budget, business objectives & systems landscape.

Westbrook Support provides you fast & efficient access to highly qualified Salesforce Certified Administrator, Consultant & Developer resources as you need them.

Our support offers the flexibility to complete small projects, mentor your team or manage administration tasks through a single contract.

We conduct an adoption audit with stakeholders across your organisation, to review how to improve user engagement with your Salesforce systems.

We compile our findings into an adoption review, suggesting areas of improvement to gain the maximum benefit & satisfaction from Salesforce.

We conduct a systems audit with stakeholders across your organisation, to review how to improve your IT architecture.

Whether you are seeking to move operations to Salesforce, expand your systems capability or make major changes, report on your current systems landscape & interactions.

Get the complete picture of your Field Service Operations, & make decisions using accurate data. Benchmark your performance & provide your service teams measurable goals.

Build & customise mobile applications to support your field teams. Create a seamless mobile environment for engineers to access work order data, complete jobs & communicate success.

Connect your devices & installed products, to become an active part of networked field service operations. Create data for analysis, product development & service improvements.

Manage contracts for sophisticated devices with multiple components, warranties or manufacturers. Connect components to records for easy visibility from the field service application.

We work with ServicePower’s Boost application for Artificial Intelligence in Field Service Scheduling – providing real-time optimisation of engineer’s schedules.

Coordinate your Field Service Operations from a single console, proactively managing issues in real-time with alerts and notifications & revising schedules with a single click.

Track your stock levels across your warehouses & field service teams, ensuring complete visibility across Operations & that every engineer has the equipment they need.

Understand a customer & their company’s total purchases – removing the need for manual data entry by combining back & front-of-house systems in bi-directional integrations.