YouView is a TV on – demand platform, providing consumers access to channel services such as NetFlix & BBC.
With over 10,000 a week new sign – ups a week, we worked with YouView to refresh their existing customer support processes with the Service Cloud.
The solution comprised of 2 main components;
The first was to redesign the support website to more effectively interact with Sony’s set top box technology & mobile devices.
The second was to implement a custom LiveChat solution, connected with GetFeedback. This stored Customer Satisfaction surveys, and also acted as a lead generation tool – checking to see if an email address exists within a contact, and creating a contact if not.
The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.