Oxford Nanopore Technologies develop Nanopore-based electronic systems for analysis of single molecules, including DNA, RNA and protein growth.
We worked with Oxford Nanopore to connect their customer service enquires with their R&D teams using the Service Cloud.
The project ensured that customers experiences and user information was directly available to the research teams for product enhancement and testing.
As part of our wider work with Oxford Nanopore, we upgraded their existing contact management solution to the Sales Cloud – managing their inbound leads, pipeline reporting and segmenting their contact information.
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