IBA is a Belgian company created in 1986 that develops innovative equipment for the diagnosis and treatment of cancer.

Westbrook worked with IBA to deliver a robust global field service solution to manage the service field operations from collection of the service request to job closure across 3 core divisions.

The solution automated manual processes, giving clear visibility into the service history of their products and field service resources.

The solution included:

  • Service request management using cases
  • Install base management
  • Work order processes
  • Preventative maintenance plans
  • Warranty and Contracts
  • Dispatch Console and scheduling
  • Stock consumption
  • Mobile for iPhone or iPad
  • Inventory management for consignment stock
  • Part Requests Management
  • A Sample of our Work:
    Manufacturing & Industrial

    Complete the form below with your email address & receive a sample of our work via email.

    Go top

    By continuing to use the site, you agree to the use of cookies. more information

    The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.