We worked with Arts Alliance Media to ensure Salesforce supported their ongoing Strategic Objectives.
Through our support services, Westbrook focused on two key areas:
i) Creating a Strategic technology roadmap for 2016.
ii) Reviewing the efficiency of the existing system to increase its immediate value.
To create ongoing success, we developed a roadmap with 3, 6 & 12 month objectives. This helped Arts Alliance Media drive wider CRM adoption & collaboration across Marketing & Support – Service Capabilities.
To increase efficiency, a series of Workshops with users identified the benefits of enhancing core features – such as Dashboards, Page layouts & Contact/Opportunity management processes.
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