
Westbrook & Challengers Win Prestigious Markel 3rd Sector Care Award
Westbrook & Disability Challengers named as the winners of the prestigious Technology prize awarded at the renowned Markel 3rd Sector Care Awards at the London Marriot Grosvenor Square on 6th December 2019 London, 11th December 2019 Westbrook’s innovative technology solution using the world leading Salesforce Sales Cloud and Community Cloud Customer Success platform together with […]

Westbrook appoints Michael Conner as Chief Commercial Officer
Westbrook appoints Michael Conner as Chief Commercial Officer London, 14th October 2019 Westbrook, the renowned Salesforce Implementation Partner, today announces that Michael Conner joins the Executive Leadership Team as Chief Commercial Officer reporting to Ambrose McGinn, CEO. Michael Conner brings a wealth of knowledge and experience to the role. Michael was latterly CEO and Co-Founder […]

Westbrook & Ricston deliver best in class MuleSoft integration & Salesforce implementation capability
Westbrook & Ricston deliver best in class MuleSoft integration & Salesforce implementation capability London September 1st 2018 Westbrook, the highly regarded Platinum Salesforce Implementation Partner is teaming up with Ricston – the longstanding Mulesoft partner, to provide innovative integration solutions and complementary Salesforce implementation services. The ability to source, integrate and act on external data […]

Richard Bayfield FICE, FCIArb Joins Westbrook Senior Advisory Board
Richard Bayfield FICE, FCIArb Joins Westbrook Senior Advisory Board London September 1st 2018 Westbrook, the highly regarded Platinum Salesforce Implementation Partner today announces that Richard Bayfield a greatly respected Construction Industry expert and Chartered Engineer joins the Senior Advisory Board of vertical sector subject matter experts. Richards career spans 40 years as a senior executive […]

Westbrook appoints Martin Calver to Director Solution Engineering
Westbrook appoints Martin Calver to Director Solution Engineering London August 1st 2018 Westbrook, the highly regarded Platinum Salesforce Implementation Partner today announces the appointment of Martin Calver as Director Solution Engineering. Martin has over 16 years’ experience delivering Enterprise Applications and bespoke Customer Solutions in the logistics industry with DSV. At DSV Martin was responsible […]

Westbrook partners with Magic Software to provide leading edge Salesforce integration capability
Westbrook partners with Magic Software to provide leading edge Salesforce integration capability London May 16th, 2018 Westbrook, a highly regarded Salesforce Platinum Implementation Partner today announces a strategic partnership with Magic Software Enterprises, a global provider of integration and application platforms. Magic xpi, a Magic Software leading integration platform delivers code-free, enterprise-grade integration, business process […]

Westbrook International Ltd. Joins OSF Global Commerce Alliance
Westbrook International Ltd. Joins OSF Global Commerce Alliance Québec City, Canada – May 16, 2018 OSF Commerce, an OSF Global brand, announced today a new partnership with Salesforce Clouds solutions implementation and support provider Westbrook International Ltd., as part of the OSF Global Commerce Alliance. Operating in UK and Benelux, Westbrook International Ltd. provides expertise […]

Westbrook appoints Phil Cliff as Operations Director
Westbrook appoints Phil Cliff as Operations Director London April 12th Westbrook today announces that Phil Cliff joins the senior leadership team as Operations Director with effect from 1st May 2018. Phil joins Westbrook International Ltd with 30+ year’s operational experience in the Banking and Finance sector. Previous roles include Retail Transformation Director NatWest, Head of UK […]

Westbrook appoints Juan Trujillo as Chief Technical Architect
Westbrook appoints Juan Trujillo as Chief Technical Architect London September 8th Westbrook today announces that Juan Trujillo joins the leadership team as Chief Technical Architect reporting to CEO Ambrose McGinn. Juan has been with Salesforce Platinum Partner Westbrook for two years leading its pre sales capability. He has been in the IT industry for […]

Westbrook appoints Steve Jones as Director Field Service
Westbrook appoints Steve Jones as Director Field Service London September 6th 2017 Westbrook International Ltd today announces that Steve Jones joins the senior commercial team as Director Field Service reporting directly to CEO Ambrose McGinn. Steve joins Salesforce Platinum Partner Westbrook, EMEA’s leading ‘go to partner’ for Field Service at an important moment in its service […]

ATG Partners with Westbrook International Ltd. to Extend Global Billing Domain Expertise
The partnership expands ATG’s and Westbrook’s international reach and experience as leading companies embrace Quote-to-Cash OVERLAND PARK, Kansas – March 9, 2017 Advanced Technology Group (ATG), a provider of Quote-toCash consulting and implementation services, announced today a new strategic partnership with Westbrook International Ltd., a Salesforce Platinum Partner and leader in cloud-based customer platforms, headquartered […]
Westbrook wins Megabuyte Emerging Stars Award
Westbrook wins prestigious Megabuyte Emerging Stars Best Performing Company Award. February 8th 2017 Sponsored by NatWest and Grant Thornton the Megabuyte Emerging Stars Award recognises the UK’s most exciting scale up technology companies. Westbrook, the 4th best financially performing UK tech scale up, as judged by independent technology sector research provider Megabuyte also picked up the […]
Westbrook partners with ServicePower
Westbrook partners with ServicePower London July 28th 2016 Westbrook International Ltd. today announces that it will be partnering with ServicePower to expand its field service centre of excellence. ServicePower have provided mobile workforce management software solutions for over 20 years, delivering a platform to maximize productivity, facilitate multiple labour sources, improve the customer experience and […]
Westbrook Promoted to Platinum Partner
Westbrook International Ltd today announces it has been promoted to the coveted position of Platinum Partner by Salesforce.com London June 28th 2016 Westbrook International has this week been promoted to the prized position of Platinum Partner within the UK Alliances of Salesforce.com This is a direct result of the investment by Westbrook in highly qualified […]
Dynamically Filtered Reports
As a consultant there is nothing better than a small piece of config that delivers massive results for the client. One of the most common reasons companies initially move to Salesforce is to save time. They want to cut out exhaustive manual processes and make use of task automation all in the name of cutting […]
User Adoption VS Design
Does this picture look familiar when speaking about your CRM application? Most software implementations, even if initiated by the business – end up in the IT department. While not always the case, this transfer of responsibility for the CRM deployment starts a chain reaction that becomes increasingly difficult to stop. First, when requirements are gathered and […]
I’m Dreaming of a Harley Davidson – or was it Salesforce?
One of my Sales Directors has a motorbike. Not any old motorbike; one of those huge motorbikes I’ve always dreamed of owning, the sort that make many women go weak at the knees if you offered them an opportunity to ride pillion. The sadness is I’m now in the bracket of middle age where I’m […]
OData & Lightning Connect. Real-time ERP Data in Salesforce!
Firstly, my genuine apologies are due to many past clients! It seems that all of those ERP integrations I have implemented over the years, nightly batch jobs, middle-ware syncronisations and roll-yer-own data-syncs… were all sub-optimal solutions! I’m sorry! Salesforce aligned with OData (Open Data Protocol) about a year ago with its introduction of External Data […]
Summer ’15 Salesforce Release – Another new bag of tricks?
As we have come to expect around this time of the year Salesforce.com has recently announced the general availability of their Summer ’15 release: The Ice Cream Van release. Some of these new features will feel like vanilla flavoured ice cream, nice but not special; in fact you may even think that it was high […]
Salesforce Analytics Cloud
The old order of traditional business intelligence and analytics is changing, Salesforce brings the cloud, consumer web influence and fast user focused data visualisations that empower the question-answer-question analysis flow. Analytics Cloud Pioneers Recently I was lucky to receive 4 days of intensive training, review and product demonstration with the UK Analytics Cloud Pioneers group, […]
Salesforce Live Agent
Live Agent is a native Salesforce tool that provides the ability to communicate in real-time with your web site users. In this blog I am going to discuss my favourite of the basic ‘out of the box’ offerings and then talk through some of the customisation options available to you to enhance the standard product. […]
A Salesforce Myth: It’s completely free for non profits…
My daughter was 18 recently and I gave her a present; a small car – well, it’s really for the family, but it is an extra car on which she can learn to drive. I hope it will survive as a first car for her siblings. It was a pragmatic decision. I thought it would […]
Salesforce Spring ’15 Features
UPDATES FROM THE SPRING ’15 RELEASE Salesforce has recently released the Spring ‘15 release notes which detail many new features and improvements across the Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud – and the all new Analytics Cloud! Why not take the next few minutes to read through our February blog – and find out how […]
Connected Devices – Salesforce and the Littlebits CloudBit
I spend lots of my time connecting Salesforce to other platforms and systems; the most fun way these days is with some form of API or web-service. Connecting system-to-system to integrate at a data level is a fairly standard use case, so I was really excited when I heard about the littleBits electronics kits and […]
Training different business cultures
In the past year I am lucky enough to have travelled a lot for work. It has ranged from the westernmost coast of the United States to the far east of Asia, all in the name of delivering the Servicemax Admin Certification Program. Each country brings with it a unique set of challenges. From forcing down sea […]
Setting the pace of a Training Session
Every training session presents a challenge. While the material for the Servicemax Admin Certification stays the same, each delivery must differ depending on the audience. Quickly (and correctly!) ascertaining the required information from a group of 15 people you have never met before is no easy task – but an essential skill for any trainer. […]
LinkedIn Integration – Connect while you sleep!
We all know how fundamental to corporate networking with LinkedIn has become. This applies to all areas of our professional lives, and particularly powerful in getting our sales teams closer to their new prospects, leads and accounts. LinkedIn has also become another administrative overhead, another task on the long list of things that a sales […]
Authenticating to Yahoo public API’s with OAuth
I love public and open API data sources, they are what makes the web connected and programmable. Sometimes I find an API that is completely open and that makes my life really easy, but often, unfortunately we need to jump through some hoops to get to the free data. Recently I have been integrating to […]
Push out Salesforce mobile notifications triggers the easy way!
This business is awesome! Thats the cloud, IT, business solutions, implementation, salesforce, mobile and colaboration business of course! Everything is just ticking along fine, and then you spin round and realise that everything has changed! Again! There are a number of fundamental changes I’m noticing here: Mobile notifications, push, we have easier access to it. […]
Single-sign-on – Salesforce with Google OpenID
Salesforce now like many other consumer facing authenticated sites, now allows you to login with an alternate account such as your google account. This is provided through OpenID Connect, where we configure an google as the OpenId Identity provider. This is great for many smaller or more progressive organisations that have dumped the Active Directory […]
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