We build solutions for clients across digital and print media, as well as telecoms carriers, video platforms, mobile marketing and media technology clients.
Our consultants work with some of the largest Media organisations within the UK – unifying systems across brands, departments and business units.
We have experience in both B2C & B2B communications, deploying customer centric solutions that deliver real business value.
The Media industry is changing faster than ever.
Engaging with customers is becoming increasingly challenging, while new technology threatens to disrupt existing approaches.
We work with Clients to build solutions that provide you with the technological edge, streamlining how customers interact with your organisation across Sales, Service & Billing.
Our expertise provides the right combination of system capabilities & business analysis to help you achieve your objectives – leading to transformative change through the Salesforce platform
25 years running & digitally transforming market leading media owners & agencies.
Our team are skilled at designing solutions that provide a single customer experience across multiple brands.
We simplify the process of selling diverse products to a global audience, automating sales quotes and billing to manage consistent volume discounts and promotions across your pipeline.
We also create unified customer support experiences – creating visibility of cases across multiple channels and brands.
We have designed specialist solutions that tailor IT systems to the unique business models & media type of our digital media clients.
This includes both industry-specific challenges such as managing royalty payments, to broader transformational change such as embedding support into media websites.
Our team have extensive experience in accelerating order to cash processes in digital media – helping you to gain greater value faster from your products and services.
We have extensive experience working with Telecoms & Internet providers implementing solutions to manage Sales, Service & Field Service teams.
We provide integrated solutions that manage the entire customer lifecycle on a single platform – simplifying complex ordering processes, managing customer requests and coordinating maintenance and installation processes.
For Media Agencies, our experience in business services and project-based business models allows us to create systems that drive efficiency and engage with your clients across project lifecycles.
If your a smaller agency without extensive IT staff, Westbrook support can offer you access to experienced Salesforce resources as and when you need it – allowing you to see the benefits of Salesforce without the costs of idle IT resources.
Driving engagement requires agility and fast response to your customer’s demands.
Whether you are an advertising firm with agents in the field, to a PR company working day-to-day for a client, we provide technology that helps you collaborate and respond rapidly.
To learn more about Westbrook clients have seen success using Salesforce, complete the form to the right.
A sample of our projects will be emailed to the address provided.