Manufacturing

Unlock new possibilities with Westbrook’s solutions tailored for the manufacturing industry; maximise productivity and efficiency and help your business thrive.

Sophisticated solutions for sophisticated manufacturing and logistics businesses

At Westbrook, we understand that manufacturing and logistics require sophisticated solutions to complex operational challenges. When you work with us, you have access to our team of experts who have experience designing systems that complement agile and just-in-time business models, integrating your CRM with back-end systems for the ultimate efficiency and productivity. 

“We work with some of the largest
manufacturing & industrial businesses in Europe.”

“We work with some of the largest manufacturing & industrial businesses in Europe.”

A deep customer service expertise in
business processes & applications.

A deep customer service expertise in business processes & applications.

We help manufacturing and logistics organisations like yours build connected IT systems that make the service offerings more valuable. Our team understands how important it is to have comprehensive reporting across product and service lines, and we’re experts in building solutions that create visibility across CRM, ERP and logistics systems, providing your organisation with the insight it needs to aid decision-making and business growth.

products with service contracts or warranties

Manufacturing

We’re the partner you need on your side when you are looking for solutions that can streamline operations with comprehensive support for products that require service contracts or warranties. The systems we design and build unify customer orders, billing, inventory management, and order histories.

Our field service expertise allows us to provide comprehensive support for products requiring service contracts or warranties, increasing efficiency and, ultimately, customer satisfaction and retention.

We’re the partner you need on your side when you are looking for solutions that can streamline operations with comprehensive support for products that require service contracts or warranties. The systems we design and build unify customer orders, billing, inventory management, and order histories.

Our field service expertise allows us to provide comprehensive support for products requiring service contracts or warranties, increasing efficiency and, ultimately, customer satisfaction and retention.

Logistics services

Logistics

Shift gear from admin-intensive management of your logistics accounts and benefit from the customer insights that we are able to uncover. Use this customer intelligence to become an invaluable partner to your clients.

Our expert team implements and develops solutions across the Sales Cloud, Service Cloud and Force.com to drive engagement with your accounts and report, track and analyse data from across your business. Large complex service lines covering multiple countries and business units transform from being a nightmare to insightful sources of data on your accounts and pipeline.

Shift gear from admin-intensive management of your logistics accounts and benefit from the customer insights that we are able to uncover. Use this customer intelligence to become an invaluable partner to your clients.

Our expert team implements and develops solutions across the Sales Cloud, Service Cloud and Force.com to drive engagement with your accounts and report, track and analyse data from across your business. Large complex service lines covering multiple countries and business units transform from being a nightmare to insightful sources of data on your accounts and pipeline.

resolve customer issues quickly

Utilities

Streamline your customer experience across service operations and resolve customer issues quickly and efficiently. We have implemented solutions that support customers through every channel, from contract centres and online knowledge bases to engineers in the field. 

And for operations that involve partnering with a wide network, we build communities on platforms that deliver more cohesive services faster and more efficiently.

Streamline your customer experience across service operations and resolve customer issues quickly and efficiently. We have implemented solutions that support customers through every channel, from contract centres and online knowledge bases to engineers in the field.

And for operations that involve partnering with a wide network, we build communities on platforms that deliver more cohesive services faster and more efficiently.

Specialist Capability 

What can we help you achieve?