Westbrook partners with ServicePower

Westbrook partners with ServicePower London July 28th 2016 Westbrook International Ltd. today announces that it will be partnering with ServicePower to expand its field service centre of excellence. ServicePower have provided mobile workforce management software solutions for over 20 years, delivering a platform to maximize productivity, facilitate multiple labour sources, improve the customer experience and […]

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Westbrook Promoted to Platinum Partner

Westbrook International Ltd today announces it has been promoted to the coveted position of Platinum Partner by Salesforce.com London June 28th 2016 Westbrook International has this week been promoted to the prized position of Platinum Partner within the UK Alliances of Salesforce.com This is a direct result of the investment by Westbrook in highly qualified […]

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Dynamically Filtered Reports

As a consultant there is nothing better than a small piece of config that delivers massive results for the client. One of the most common reasons companies initially move to Salesforce is to save time. They want to cut out exhaustive manual processes and make use of task automation all in the name of cutting […]

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User Adoption VS Design

Does this picture look familiar when speaking about your CRM application? Most software implementations, even if initiated by the business – end up in the IT department. While not always the case, this transfer of responsibility for the CRM deployment starts a chain reaction that becomes increasingly difficult to stop. First, when requirements are gathered and […]

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I’m Dreaming of a Harley Davidson – or was it Salesforce?

One of my Sales Directors has a motorbike.  Not any old motorbike; one of those huge motorbikes I’ve always dreamed of owning, the sort that make many women go weak at the knees if you offered them an opportunity to ride pillion. The sadness is I’m now in the bracket of middle age where I’m […]

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OData & Lightning Connect.
Real-time ERP Data in Salesforce!

Firstly, my genuine apologies are due to many past clients! It seems that all of those ERP integrations I have implemented over the years, nightly batch jobs, middle-ware syncronisations and roll-yer-own data-syncs… were all sub-optimal solutions! I’m sorry! Salesforce aligned with OData (Open Data Protocol) about a year ago with its introduction of External Data […]

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Summer ’15 Salesforce Release – Another new bag of tricks?

As we have come to expect around this time of the year Salesforce.com has recently announced the general availability of their Summer ’15 release: The Ice Cream Van release. Some of these new features will feel like vanilla flavoured ice cream, nice but not special; in fact you may even think that it was high […]

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A Salesforce Myth: It’s completely free for non profits…

  My daughter was 18 recently and I gave her a present; a small car – well, it’s really for the family, but it is an extra car on which she can learn to drive. I hope it will survive as a first car for her siblings.  It was a pragmatic decision.  I thought it would […]

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