Field Service is a growing requirement as organisations add to their core products services that;
Technology is helping to manage Field Service operations though customer portals to service centres, management of spare parts inventory and the scheduling of service activities.
Until now however logistics operations , where the ‘rubber hits the road’, have relied on central locations with technicians either collecting spare parts and components or having these delivered to their home. Often managed using a spreadsheet and with unidentified stock carried in vehicles.
This is now changing and logistics infrastructure is catching up with the technology to offer transformational service experience. The concept of forward stocking locations is maturing and innovative companies, such as ByBox are combining technology solutions with an infrastructure that challenges the traditional logistics models.
ByBox have over 40,000 lockers, distributed across 1,400 sites in 22 countries. Whereas before an organisation would hold stock in one or two central locations, being either picked up or sent direct to the technician’s home address or SA location, ByBox sends the stock to a QR code controlled locker. That coverage ensures there are forward stocking locations close to most customer sites.
The ByBox app scans the code and opens the door for the technician and only the minimum levels of stock or just the stock for the particular piece of work is held in the locker.
The advantages of having forward stocking locations are;
ByBox drives efficiency and a return on investment most often within one year.
Salesforce Field Service is an application that manages the entirety of the servicing process; from customer portal to service entitlement to inventory management to scheduling of technicians. As such it provides a world class platform that enables an efficient and effective service function.
The key differentiator for Salesforce is that it offers a database structure that allows customer data to be shared across multiple applications. This enables both a customer 360 degree view of activities and a rich seam of data to drive management reporting, analytics and ultimately artificial intelligence.
Westbrook has a long history of implementing service cloud and field service projects. Our domain expertise is built with consultants who have worked in Field Service in enterprise organisations.
Using Westbrooks’ understanding of both the product and the domain, Westbrook can advise and build a compelling business solution.
ByBox and Salesforce together can:
The combination of Salesforce and ByBox delivers an end to end Field Service solution, building an integrated Field Service Management and supply chain for spare parts and other components required in the field.
The net result is lower cost and more efficient service along with the enhanced ability to drive down inventory cost and wastage. All this while offering the option to introduce electric vehicles as a result of the far shorter trip distances.
If you would like to know more please contact either firstname.lastname@example.org