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In the past year I am lucky enough to have travelled a lot for work. It has ranged from the westernmost coast of the United States to the far east of Asia, all in the name of delivering the Servicemax Admin Certification Program. Each country brings with it a unique set of challenges. From forcing down sea […]
Every training session presents a challenge. While the material for the Servicemax Admin Certification stays the same, each delivery must differ depending on the audience. Quickly (and correctly!) ascertaining the required information from a group of 15 people you have never met before is no easy task – but an essential skill for any trainer. […]
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