Driving Innovation
As A Salesforce Implementation Partner
We transform business performance by driving our clients’ innovation using the world-leading Salesforce Cloud platform.
Since 2005 we have been advising organisations on how to leverage solutions from Salesforce, we are a trusted Salesforce implementation partner.
Our Solutions
Your satisfaction and success are at the heart of our business, so we work alongside you at every step to help you achieve your objectives.
Field Service
Improve every aspect of your field service offering by deploying a modern cloud-based field service solution. Improve efficiency, manage your inventory better, lower your total cost to serve and most critically improve your customer satisfaction scores.
CRM
We understand the unique complexities of customer relationship management (CRM) and the challenges that exist in creating meaningful customer relationships. With the leading CRM solutions from Salesforce we will bridge the gap between your organisation and your customers.
Marketing
Increase your efficiency and maximise business results with innovative Martech solutions that enable you to create your pipeline, engage with customers and clients and close deals more effectively than ever before.
Integrations
We work with best-in-class solutions and software providers giving you with the confidence that your investment and the results will be found. Our skilled team works together with you to integrate, develop and deploy apps and solutions that transform your business processes and deliver results – guaranteed.
Cloud Analytics
Unlock powerful insights within your data with Salesforce Wave Analytics Cloud for Sales, Service, and Marketing. Visualise complex data sets into easy-to-understand graphs and visualisations, helping you make informed decisions based on your hidden data.
Quote-to-Cash
Automate and empower your employees while reducing time and effort spent on invoicing, payments and collections by eliminating manual processes and streamline your businesses processes from enquiries to invoicing.
Professional Services
Your profitable business relationship with your clients is our concern. With extensive experience in designing B2B and B2C solutions with Salesforce technology, you will see increased efficiency, collaboration and data visibility across your sales, marketing, service and finance teams. Find out about these flexible solutions for modern businesses.
Experience Cloud
Build engaging and interactive digital environments for your community-based organisation with Salesforce Experience Cloud. It provides a secure gateway to interact with the people that drive your organisation – whether they are clients, members, partners or employees.
All Solutions
We offer a range of services and solutions designed to help organisations in any industry achieve their goals, drive business growth and improve operational efficiency. Whether you are a small startup or a large enterprise, Westbrook has the expertise and tools to help you succeed.
Field Service
Improve every aspect of your field service offering by deploying a modern cloud-based field service solution. Improve efficiency, manage your inventory better, lower your total cost to serve and most critically improve your customer satisfaction scores.
CRM
We understand the unique complexities of customer relationship management (CRM) and the challenges that exist in creating meaningful customer relationships. With the leading CRM solutions from Salesforce we will bridge the gap between your organisation and your customers.
Marketing
Increase your efficiency and maximise business results with innovative Martech solutions that enable you to create your pipeline, engage with customers and clients and close deals more effectively than ever before.
Integrations
We work with best-in-class solutions and software providers giving you with the confidence that your investment and the results will be found. Our skilled team works together with you to integrate, develop and deploy apps and solutions that transform your business processes and deliver results – guaranteed.
Cloud Analytics
Unlock powerful insights within your data with Salesforce Wave Analytics Cloud for Sales, Service, and Marketing. Visualise complex data sets into easy-to-understand graphs and visualisations, helping you make informed decisions based on your hidden data.
Quote-to-Cash
Automate and empower your employees while reducing time and effort spent on invoicing, payments and collections by eliminating manual processes and streamline your businesses processes from enquiries to invoicing.
Professional Services
Your profitable business relationship with your clients is our concern. With extensive experience in designing B2B and B2C solutions with Salesforce technology, you will see increased efficiency, collaboration and data visibility across your sales, marketing, service and finance teams. Find out about these flexible solutions for modern businesses.
Experience Cloud
Build engaging and interactive digital environments for your community-based organisation with Salesforce Experience Cloud. It provides a secure gateway to interact with the people that drive your organisation – whether they are clients, members, partners or employees.
All Solutions
We offer a range of services and solutions designed to help organisations in any industry achieve their goals, drive business growth and improve operational efficiency. Whether you are a small startup or a large enterprise, Westbrook has the expertise and tools to help you succeed.
Field Service
Improve every aspect of your field service offering by deploying a modern cloud-based field service solution. Improve efficiency, manage your inventory better, lower your total cost to serve and most critically improve your customer satisfaction scores.
CRM
We understand the unique complexities of customer relationship management (CRM) and the challenges that exist in creating meaningful customer relationships. With the leading CRM solutions from Salesforce we will bridge the gap between your organisation and your customers.
Marketing
Increase your efficiency and maximise business results with innovative Martech solutions that enable you to create your pipeline, engage with customers and clients and close deals more effectively than ever before.
Integrations
We work with best-in-class solutions and software providers giving you with the confidence that your investment and the results will be found. Our skilled team works together with you to integrate, develop and deploy apps and solutions that transform your business processes and deliver results – guaranteed.
Analytics Cloud
Unlock powerful insights within your data with Salesforce Wave Analytics Cloud for Sales, Service, and Marketing. Visualise complex data sets into easy-to-understand graphs and visualisations, helping you make informed decisions based on your hidden data.
Quote-to-Cash
Automate and empower your employees while reducing time and effort spent on invoicing, payments and collections by eliminating manual processes and streamline your businesses processes from enquiries to invoicing.
Professional Services
Your profitable business relationship with your clients is our concern. With extensive experience in designing B2B and B2C solutions with Salesforce technology, you will see increased efficiency, collaboration and data visibility across your sales, marketing, service and finance teams. Find out about these flexible solutions for modern businesses.
Experience Cloud
Build engaging and interactive digital environments for your community-based organisation with Salesforce Experience Cloud. It provides a secure gateway to interact with the people that drive your organisation – whether they are customers, members, partners or employees.
All Solutions
We offer a range of services and solutions designed to help organisations in any industry achieve their goals, drive business growth and improve operational efficiency. Whether you are a small startup or a large enterprise, Westbrook has the expertise and tools to help you succeed.
Industries we service
Selecting Westbrook International to partner with you on your next project should be an easy choice when you see that we have expertise in almost every industry.
Manufacturing
When you need to maintain comprehensive reporting on your service lines to increase your customer satisfaction and deliver your product efficiently, our solutions bring together the best-of-breed on the tried and tested Salesforce platform, transforming your operations from services to point of sale, and from warranty to support.
Healthcare
Transform the way that you attract, manage and engage with your patients, or if your business is involved in service and maintenance of healthcare solutions, we have solutions specifically tailored to delivering your product or service to market – fast.
Financial Services
Simplify, streamline and automate your financial operations with our extensive expertise in the financial services industry. Westbrook’s solutions for Financial services range from bespoke solutions for loss adjusters to retail banking, and asset management.
Third Sector
Build engaging and interactive digital environments by leveraging the power of best-in-class customer relationship management from Salesforce adapted for the specific needs of your not-for-profit or membership organisation.
Consumer & Packaged Goods
Build loyalty by implementing a system of value that builds affinity with your customers that turns them into repeat purchasers. Our solutions help you engage more effectively and build your brand.
Retail
Put shoppers at the heart of your retail experience to build trust and repeat business. It is not hard to do when you choose to work with Westbrook and implement retail solutions that put the customer back at the centre of our business.
Manufacturing
When you need to maintain comprehensive reporting on your service lines to increase your customer satisfaction and deliver your product efficiently, our solutions bring together the best-of-breed on the tried and tested Salesforce platform, transforming your operations from services to point of sale, and from warranty to support.
Healthcare
Transform the way that you attract, manage and engage with your patients, or if your business is involved in service and maintenance of healthcare solutions, we have solutions specifically tailored to delivering your product or service to market – fast.
Financial Services
Simplify, streamline and automate your financial operations with our extensive expertise in the financial services industry. Westbrook’s solutions for Financial services range from bespoke solutions for loss adjusters to retail banking, and asset management.
Third Sector
Build engaging and interactive digital environments by leveraging the power of best-in-class customer relationship management from Salesforce adapted for the specific needs of your not-for-profit or membership organisation.
Consumer & Packaged Goods
Build loyalty by implementing a system of value that builds affinity with your customers that turns them into repeat purchasers. Our solutions help you engage more effectively and build your brand.
Retail
Put shoppers at the heart of your retail experience to build trust and repeat business. It is not hard to do when you choose to work with Westbrook and implement retail solutions that put the customer back at the centre of our business.
What people are saying
Westbrook is extremely proud to partner with some incredible businesses, helping them to thrive and grow in challenging industries. We make sure everything works for them, and they said a few things about working with us.
“Westbrook is our preferred Salesforce partner and have worked alongside our business to understand all our needs for a long time. They go above and beyond what you would expect from a normal Salesforce partner. I would wholeheartedly recommend them to anyone.”
“Again the Westbrook team was more than patient with our lack of focus. They stopped all other work to give this their full attention. Delivered as quickly as possible.”
“Westbrook quickly understood our needs as a non profit organisation and built a plan that would allow us to meet our goals on time. The team were very helpful in fleshing out the details of what we wanted from a CRM.”
“With membership expanding, one of the biggest challenges was coping with the scale of communicating and marketing to each member individually every time they signed up or needed to renew their membership… “
Rick Russell –
Director of Operations, RPS
“Westbrook is a wonderful organisation, they looked after us from start to finish. We are now at the stage where if we need any changes we go to them and they happen quickly. Westbrook really wanted to learn our process and see how they could get Salesforce to work well for us.”
“Support from Westbrook has beengreat. Their attention to detail andrecommendations have been veryhelpful. We have several areas that leverageour weekly stand-up with them andhas proven to be very effective!”
“Embarking on this programme gave us the opportunity to reimagine and re-engineer the entire process… “
Rick Russell –
Director of Operations, RPS
“Westbrook is excellent at capturing requirements and has an implementation team who were very easy to contact and speak with. Westbrook is good at changing requirements mid development when business practices not fully reflected in capture process”.
“The support process was key for ongoing questions and direction. The Westbrook team handled and communicated very effectively. Their expertise and recommendation were very helpful”.
“When you look at the capability of Salesforce beyond CRM it opens up opportunities for the future… “
Rick Russell –
Chief Operating Officer, RPS
“Their professionalism, attention to detail & quality of delivery were critical factors in the success of the project. I wouldn’t hesitate to recommend them to other prospective clients looking for a true Salesforce partner in every sense of the word.”
“We knew Salesforce would meet our needs in terms of quality of service, but also wanted to leverage its configuration and integration with a number of other technologies,” explained Rick Russell, Chief Operating Officer at RPS. “And in selecting Westbrook to support us in implementation, we had a partner that would envision, design and implement the technology to match our needs.”
“Westbrook were consistently excellent throughout the project. They are commercially competitive but also provide excellent results, in particular their after sales service has consistently been above and beyond what would be expected.”
“We required blended resources that could carry out the functions of Business analysis & Technical Design, who could dovetail closely with DMG’s Solution architects & the Developers/Administrators. This required not only the skills but the right personalities which Westbrook worked hard to ensure was matched well.”
“Westbrook were dedicated to listening carefully to the brief and adjusting their consulting and delivery approach to meet the needs of the charity and families. The success of the project delivered an ability to improve the fundamental relationship with the families we serve for the better by offering them choice and control. In addition the project is delivering outstanding levels of efficiency and enhanced knowledge for the charity. It was a wonderful and true partnership with Westbrook.”
“Westbrook is our preferred Salesforce partner and have worked alongside our business to understand all our needs for a long time. They go above and beyond what you would expect from a normal Salesforce partner. I would wholeheartedly recommend them to anyone.”
“Again the Westbrook team was more than patient with our lack of focus. They stopped all other work to give this their full attention. Delivered as quickly as possible.”
“Westbrook quickly understood our needs as a non profit organisation and built a plan that would allow us to meet our goals on time. The team were very helpful in fleshing out the details of what we wanted from a CRM.”
“With membership expanding, one of the biggest challenges was coping with the scale of communicating and marketing to each member individually every time they signed up or needed to renew their membership… “
Rick Russell –
Director of Operations, RPS
“Westbrook is a wonderful organisation, they looked after us from start to finish. We are now at the stage where if we need any changes we go to them and they happen quickly. Westbrook really wanted to learn our process and see how they could get Salesforce to work well for us.”
“Support from Westbrook has beengreat. Their attention to detail andrecommendations have been veryhelpful. We have several areas that leverageour weekly stand-up with them andhas proven to be very effective!”
“Embarking on this programme gave us the opportunity to reimagine and re-engineer the entire process… “
Rick Russell –
Director of Operations, RPS
“Westbrook is excellent at capturing requirements and has an implementation team who were very easy to contact and speak with. Westbrook is good at changing requirements mid development when business practices not fully reflected in capture process”.
“The support process was key for ongoing questions and direction. The Westbrook team handled and communicated very effectively. Their expertise and recommendation were very helpful”.
“When you look at the capability of Salesforce beyond CRM it opens up opportunities for the future… “
Rick Russell –
Chief Operating Officer, RPS
“Their professionalism, attention to detail & quality of delivery were critical factors in the success of the project. I wouldn’t hesitate to recommend them to other prospective clients looking for a true Salesforce partner in every sense of the word.”
“We knew Salesforce would meet our needs in terms of quality of service, but also wanted to leverage its configuration and integration with a number of other technologies,” explained Rick Russell, Chief Operating Officer at RPS. “And in selecting Westbrook to support us in implementation, we had a partner that would envision, design and implement the technology to match our needs.”
“Westbrook were consistently excellent throughout the project. They are commercially competitive but also provide excellent results, in particular their after sales service has consistently been above and beyond what would be expected.”
“We required blended resources that could carry out the functions of Business analysis & Technical Design, who could dovetail closely with DMG’s Solution architects & the Developers/Administrators. This required not only the skills but the right personalities which Westbrook worked hard to ensure was matched well.”
“Westbrook were dedicated to listening carefully to the brief and adjusting their consulting and delivery approach to meet the needs of the charity and families. The success of the project delivered an ability to improve the fundamental relationship with the families we serve for the better by offering them choice and control. In addition the project is delivering outstanding levels of efficiency and enhanced knowledge for the charity. It was a wonderful and true partnership with Westbrook.”
News & Updates
Find the latest news from our press office or dig a little deeper into a solution that we have provided with one of our blogs.
