News UK

News UK & Ireland is part of News Corp, a global, diversified media and information services company, most notably publishing The Times and The Sun.

Westbrook have undertaken two projects within the UK & Ireland subsiduary.    The goal of the first project was to empower managers, by allowing them to monitor metrics and change offers and pricing, to cross-sell and up-sell subscribers into digital platforms.

Westbrook achieved this using by implementing the Salesforce Service Cloud, integrated with a telephony, analytics and integrated billing, alongside a web facing self-service portal for customer subscriptions.

The second project was to migrate users from using a instant messaging tool, to utilising Salesforce Chatter. This included tailoring functionality within a small pilot group, then communicating the additional benefits company wide in just two days.

Go top

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.