Customer Success

Our Goal is your Success

We put your satisfaction at the heart of our business, working by your side to help you achieve your objectives.

We don’t receive a commission for selling you Salesforce, so we offer approaches that are right for your business and right for you budget.

We’ll ask for your feedback so we can keep you happy. We pride ourselves on our AppExchange rating and client satisfaction surveys, repeat business and referrals.

Our goal is to deliver projects at a 10/10 rating – and we deliver this excellence consistently.

Testimonials

DMG Media

“Westbrook continued to operate as a clear partner rather than a supplier, and in that way they strive to operate as if they are part of the fabric of the client, and aim to deliver added benefits. This is what a true partner should be!”
– Paul Maynard

Ascribe

“Westbrook really listened to us, they executed on time, and I actually believe that they cared about us as an organisation”
– Tony Hansom

CIPD

“Objectives met? I think they were exceeded! …Stephanie Brown was brilliant.”
– Bart Walsh

Allianz

“Excellent system that is gaining ever increasing reach throughout the Allianz Group. System is now a vital business tool delivering key metrics to our business.”
– Paul Collins

Oxford Nanopore

“It is a very adaptable, open and user friendly database and contains many forward looking applications to ensure it supports the growth of the business.”
– Stephanie Brooking

Wowcher

“They were very effective, strong communicators, listened well to our needs & objectives & ultimately delivered on time with extra spend within the contingency.”
– Julian Boardman

Skrill

“This was a business critical project with ambitious targets that required first class Salesforce support to deliver on time and budget to a high quality. Westbrook immediately understood our business needs and enabled us to validate our solution, set expectations and quickly proceed to develop and build. This meant project teams were able to focus on the critical path confident that the Salesforce integration and configuration was under control at all times.”
– Scott Bartha

Client Satisfaction

91 Overall Satisfaction
89 Return on Investment
91 Westbrook's Approach
94 Delivery Efficiency
90 Budget Management
92 Consultant
92 Developer
87 EngagementManager

Industry Expertise

Financial
Services

Manufacturing & Logistics

High Tech &
Software

Media &
Communications

Professional Services

Membership
Groups

Public Sector

Third Sector

A Selection of our Clients

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