Salesforce Community & Membership Management

BUILD ENGAGING & INTERACTIVE DIGITAL ENVIRONMENTS

The Salesforce Community Cloud provides a secure gateway to interact with the people that drive your organisation – whether they are customers, members, partners or employees.

It transforms how collaboration, communication & administration is managed – creating a frictionless online experience where community members can cooperate.

Benefits of the Community Cloud

Create your stakeholder’s ecosystem

The Salesforce Community Cloud is a flexible tool that you shape to your organisation’s needs.

Blending the functionality of a forum, member’s area, online store & customer service channel, and much more, building a Community provides numerous approaches to increase engagement & customer satisfaction.

Built on the Salesforce platform, it also easily connects to wider business systems to provide a complete view of your relationships with company stakeholders – and their interactions with each other.

+45% CUSTOMER SATISFACTION
+37% DECREASE IN TIME TO FIND EXPERTS
+46% INCREASE IN PARTNER ENGAGEMENT
+48% INCREASE IN EMPLOYEE ENGAGEMENT

Community Cloud Services

Project Scope, Design & Build

We provide you with the expert resources you need for end-to-end project delivery.

Whatever your goals, we ensure you have a fully certified Salesforce consulting, development & project management team that can dovetail with your company culture.

Strategic IT Consulting

We provide the Salesforce expertise, experience & knowledge to guide your Strategic Objectives.

Through our consulting framework, we work to understand your unique challenges – translating them into a Salesforce solution that delivers business value.

Cloud Solution Roadmap

We assess your current technical capability & your long-term strategic goals, creating a phased programme of change. We take your ideal future system & plot a course to manage the transition a series of manageable actions, milestones & performance measurements to achieving your objectives.

IT Project Management

For organisations with high levels of Salesforce technology capability, we provide expert project management resources.

Our project managers bring best practice & experience built from numerous implementations overcoming client’s IT challenges successfully.

System Integration

Our integration Centre of Excellence specialises in creating connected business systems using Salesforce technology.

We are skilled in a range of integration approaches, techniques & third party applications, to tailor our solution to your budget, business objectives & systems landscape.

Salesforce Support

Westbrook Support provides you fast & efficient access to highly qualified Salesforce Certified Administrator, Consultant & Developer resources as you need them.

Our support offers the flexibility to complete small projects, mentor your team or manage administration tasks through a single contract.

User Adoption Consulting

We conduct an adoption audit with stakeholders across your organisation, to review how to improve user engagement with your Salesforce systems.

We compile our findings into an adoption review, suggesting areas of improvement to gain the maximum benefit & satisfaction from Salesforce.

Systems
Audit

We conduct a systems audit with stakeholders across your organisation, to review how to improve your IT architecture.

Whether you are seeking to move operations to Salesforce, expand your systems capability or make major changes, report on your current systems landscape & interactions.

Our Capability

We’ve been deploying Salesforce Communities since its release.

Because Salesforce Communities is extremely flexible, our consultants can create solutions to fit your organisation – helping you take advantage of the key features that fit you most.

Our team is also experienced with its predecessor, the Customer Portal. We distilled this knowledge and experience to create our Communities Centre of Excellence.

Our Communities Centre of Excellence team seamlessly blends functionality between CRM, Communities, Sites and Applications.

  • We work with the Community Cloud to provide businesses with a platform to support their customers. From telecoms providers to equipment manufacturers to membership organisations, we provide personalised service channels keeping Community members connected to your organisation.

  • We utilise Communities to drive collaboration across partner networks, improving Sales, distribution and supplier networks to interact towards common goals.

  • For membership organisations, the Community Cloud creates an ideal eco-system for connecting with their associates. Collaboration tools can be used to allow members to self-manage and organise activity easily, creating a dynamic environment and membership experience.
  • Our Specialisms

    Communities for Membership Management

    We excel at deploying Salesforce Communities for complete membership management.

    We have implemented solutions for non-profits, political parties, chartered institutions and sports teams – allowing their members to log-in and engage meaningfully with their chosen organisation.

    Our Communities Centre of Excellence has developed a range of specialist tools to accelerate the deployment of Membership Communities. We also work with a spectrum of applications to manage challenges unique to membership, such as Events, Ticketing & Geographic Grouping.

    Payment Processing

    Self-Service
    Knowledge base

    Membership
    Management

    Membership
    Automation

    User Interface
    Design

    Membership
    Communications

    Geographic
    Segmentation

    Mobile First
    Solutions

    Community Cloud Quick Start

    Through our Quick Start Programmes, we can get you up and running with your own Community in under a month.

    Over ten days, our experienced team will deliver the core essentials of the Community Cloud. The end result is a system that is ready to use, set up using Westbrook best practice.

    Westbrook Project Approach

    Working with Westbrook

    Our depth of experience allows us to bring best practice and advice from a wide range of business functions – and our team have specialist areas of expertise to provide deep platform knowledge.

    At Westbrook we put users first to ensure you get the most out of Salesforce – adoption and training are an integral part of our solutions.

    If required, we also work with a network of design partners to provide streamlined user experiences and advanced mobile design.

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