IBA

END-TO-END FIELD SERVICE SOLUTION

IBA is a Belgian company created in 1986 that develops innovative equipment for the diagnosis and treatment of cancer.

Westbrook worked with IBA to deliver a robust global field service solution to manage the service field operations from collection of the service request to job closure across 3 core divisions.

The solution automated manual processes, giving clear visibility into the service history of their products and field service resources.

The solution included:

  • Service request management using cases
  • Install base management
  • Work order processes
  • Preventative maintenance plans
  • Warranty and Contracts
  • Dispatch Console and scheduling
  • Stock consumption
  • Mobile for iPhone or iPad
  • Inventory management for consignment stock
  • Part Requests Management
  • A Sample of our Work:
    Manufacturing & Industrial

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