Salesforce for
Manufacturing & Industrial

We work with some of the largest Manufacturing & Industrial Businesses in Europe.

Manufacturing & Logistics are synonymous with sophisticated automation – and we bring this level of efficiency to your CRM through Salesforce.

We have experience designing systems to complement agile & just-in-time business models, integrating your CRM with back of house systems.

Industry Expertise

Westbrook has deep Customer Service Expertise in business process & applications.

We work with Manufacturing & Logistics organisations to build connected IT systems that increase the value of Service offerings.

We understand the challenges of maintaining comprehensive reporting across product and service lines, building solutions that create visibility across CRM, ERP & Logistics systems.

Our expertise in Quote to Cash and Field Service ensure your customers have a seamless experience with your services, from point of sale to warranty and support.

Advisory Board Members

ROSS BEATTIE

paul Former VP commercial & MD roles at Mondelez, Britvic, Bulmer’s and McCormick, MD UK Brands Sales.

Specialist in Channel Sales, Logistics & Marketing.

MARTIN RODNIGHT

paul Former VP EMEA Welch Allyn, Eschmann Equipment, MD Rodnight Partnership.



30+ years in high end manufacturing, channel management & commercial experience, with 50 country knowledge.

We are very happy working with Westbrook, who helps us getting the full potential from the Salesforce solution.

– Christian Lundbak, DSV

Industry Solutions

We build unified systems – taking client orders, managing billing, communicating with inventory and logging order histories across a single connected platform.

We design solutions that streamline your operations, with advanced reporting tools for efficient and effective pipeline reporting and account management.

Our field service expertise allows us to provide comprehensive support for products that require service contracts or warranties, increasing efficiency, customer satisfaction and customer retention.

Account management is key in logistics – and we work with our client’s to help you put the customer at the centre of your business model.

We implement and develop across the Sales Cloud, Service Cloud and Force.com to drive engagement with your accounts – as well as report, track and analyse data from across your business.

We are expert at developing solutions that manage large complex service lines that span multiple countries and business units – giving you a comprehensive view of your accounts and pipeline.

We build systems that create a seamless customer experience across service operations – resolving customer issues faster and more efficiently.

We deliver solutions that support customers across every channel – from contract centres and online knowledge bases to engineers in the field.

For operations that involve collaboration across wide partner networks, we build Communities that allow you to deliver more aligned services faster and more efficiently.

Specialist Capability

Pipeline
Reporting

Complex Service
Contracts

ERP
Integration

Field
Service

Multi-Channel
Support

Forecasting
& Analytics

Quote to
Cash

Sales
Automation

A Sample of our Work in Manufacturing, Logistics & Industrial

To learn more about Westbrook clients have seen success using Salesforce, complete the form to the right.

A sample of our projects will be emailed to the address provided.

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