Salesforce for
High Tech & Software

Connect your technology to the world leading cloud platform

Our team work with high tech clients to deliver solutions that put them at the forefront of innovation.

We develop integrated systems that give you a complete view across your products, support systems and back of house systems – providing detailed information on every customer interaction.

Our team are experienced creating collaborative solutions that allow you to work with agility across departments and increase the velocity of your sales pipeline – keeping your business ahead in the fast moving technology industry.

Industry Expertise

SELL & SUPPORT YOUR OFFERINGS FASTER

Our team are experienced using automation and custom applications to build the tools you need to respond to your customers faster.

We transform the productivity of Sales with Configure, Price, Quote solutions that simplify selling across different product ranges and editions – while building real-time forecasting and pipeline management tools for pro-active management.

We deliver support systems that grows customer loyalty by rapidly decreasing the time it takes to resolve customer issues. Our team build service experiences into your applications and websites, allowing you to offer multi-channel support to your technology offerings.

Field Service for High Tech Manufacturing

Our Field Service Centre of Excellence deliver solutions that transform the way you support your installed products.

Using leading cloud technology, we modernise the management of employees in the field, offering end-to-end solutions that help provide fast, high-quality support – increasing the value of service agreements.

It is a very adaptable, open and user-friendly database and contains many forward looking applications to ensure it supports the growth of the business

-Stephanie Brooking, Oxford Nanopore Technologies

Industry Solutions

We work with software companies to build products and applications your customers can rely on. We have completed solutions that transform customer service, offering self-service, multi-channel and in-app support.

For software companies relying on networks of resellers and partners, we use Salesforce Communities to create an environment for close collaboration.

For companies offering business and consumer applications, we ensure your application integrates with your IT systems & business processes.

We implement Communities that provide online platforms for collaboration within a unified branded landscape, allowing for a seamless transition between in-application and web services.

Our consultants have worked with Medical Device manufacturers to increase the value of their services by improving their uptime.

We have completed integrations between CRM, Field Service & ERP systems that handle devices with many components and multiple manufacturers for preventative maintenance.

cloud integration - icon

SYSTEM
INTEGRATION

multichannel customer experience - icon

MULTI-CHANNEL
SUPPORT

sales and opportunity forecast - icon

FORECASTING
& ANALYTICS

live chat customer support - icon

LIVE CHAT
SUPPORT

achieving strategic goals - icon

SALES
ENABLEMENT

sales automation

SALES
AUTOMATION

sales pipeline - icon

MARKETING
AUTOMATION

Quote to Cash Accounting - Icon

QUOTE TO
CASH

High Tech Salesforce Case Studies Document

A Sample of our Work in Software & High Tech

To learn more about Westbrook clients have seen success using Salesforce, complete the form to the right.

A sample of our projects will be emailed to the address provided.

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