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User Adoption VS Design

Does this picture look familiar when speaking about your CRM application? Most software implementations, even if initiated by the business – end up in the IT department. While not always the case, this transfer of responsibility for the CRM deployment starts a chain reaction that becomes increasingly difficult to stop. First, when requirements are gathered and […]

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I’m Dreaming of a Harley Davidson – or was it Salesforce?

One of my Sales Directors has a motorbike.  Not any old motorbike; one of those huge motorbikes I’ve always dreamed of owning, the sort that make many women go weak at the knees if you offered them an opportunity to ride pillion. The sadness is I’m now in the bracket of middle age where I’m […]

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Salesforce Live Agent

Live Agent is a native Salesforce tool that provides the ability to communicate in real-time with your web site users. In this blog I am going to discuss my favourite of the basic ‘out of the box’ offerings and then talk through some of the customisation options available to you to enhance the standard product. […]

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A Salesforce Myth: It’s completely free for non profits…

  My daughter was 18 recently and I gave her a present; a small car – well, it’s really for the family, but it is an extra car on which she can learn to drive. I hope it will survive as a first car for her siblings.  It was a pragmatic decision.  I thought it would […]

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