Training different business cultures

In the past year I am lucky enough to have travelled a lot for work. It has ranged from the westernmost¬†coast of the United States to the far east of Asia, all in the name of delivering the Servicemax Admin¬†Certification Program. Each country brings with it a unique set of challenges. From forcing down sea […]

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Setting the pace of a Training Session

Every training session presents a challenge. While the material for the Servicemax Admin Certification stays the same, each delivery must differ depending on the audience. Quickly (and correctly!) ascertaining the required information from a group of 15 people you have never met before is no easy task – but an essential skill for any trainer. […]

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